Service design for the clinic
ITG Service design for the clinic–Service design for the clinic
The client
The challenge
The result
One of the more complex projects was improving the visitor experience in the clinic. Patients struggled to navigate the complex layout of the building, leading to frustration. We observed and analyzed visitor flows to design a new indoor and outdoor wayfinding system. We also assisted with the service design of a digital kiosk at the reception to better guide patients, significantly enhancing their experience by streamlining navigation within the clinic.
A selection of our projects
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